Client Relations Advocate
Lillian comes to her role as Client Relations Advocate with nearly 16 years of experience helping Advance Partners clients succeed. She began her journey here as a Customer Service Supervisor, helping her assigned clients navigate their payroll funding and ensuring that the ever present burden of cash flow was always taken care of. Now, she has a very fitting role of making sure each client is taken care of with utmost care, and ensuring all their needs are met and challenges solved: “I put myself in the client’s shoes and understand exactly what their needs are and how i can provide that exceptional service and support they deserve.”
But perhaps her most endearing role at Advance is leading what we consider the soul of our company: our charity work. She captains our team for Race for the Place, an annual event that raises money for The Gathering Place, a non-profit organization that provides resources to individuals and families affected by cancer; and she has also spearheaded efforts for our other charity efforts, like for Cleveland-based Rainbow Babies & Children’s Hospital and the “Stuff the Bus” school supply drive. Under Lillian’s leadership, Advance has raised thousands of dollars for various charities.
Favorite food: Seafood
Favorite movie: Shawshank Redemption
Favorite hobby: Watching Cleveland Browns football, cooking on the grill, and shopping