This Privacy Statement describes how Paychex and our subsidiaries and affiliates transmit, use, share and protect business, financial, and personal information. This statement applies to all information provided, transmitted, or submitted on this website and mobile applications (“Site”). This notice is available on the homepage of this Site and at every login page where personally identifiable information may be requested.
Your privacy, and the privacy of the information provided, is important to us. We use reasonable care to protect data provided by customers or customers’ employees from loss, misuse, unauthorized access, disclosure, alteration and untimely destruction. We do not grant access to personal information about you except as otherwise set forth herein. We do not share or sell personal information provided or transmitted to our site(s) with any third parties for their own marketing purposes.
At times, we will provide you with links to other websites. We encourage our users to be aware when they leave our site, and to read privacy statements regarding personally identifiable information.
What information is provided or transmitted
We limit the information that customers or customers’ employees provide to Paychex to the information that we need to administer and improve the Site, to provide our products and services (“Services”) to our customers, and to fulfill any legal and regulatory requirements.
The categories of personal information that we may request that customers or the employees of customers provide includes the following:
How personal information is submitted and/or transmitted
We do not require you to provide any personal information to have general access to the Site. However, to access or use certain information, features or Services at the Site, you may be required to provide personal information. Personal information is primarily submitted and/or transmitted:
How personal information is used
We use the information provided on the Site to perform the Services you request. We limit the submission and transmittal of personal customer information that we need to:
Biometrics – Collection, Transmission, Retention and Destruction
For the purposes of this Policy, “biometrics” may include an individual’s physiological characteristics that can be used, singly or in combination with each other or with other identifying data, to establish individual identity. Examples of biometrics include, but are not limited to, imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings, from which an identifier template, such as a faceprint, a minutiae template, or a voiceprint, can be extracted.
In addition, the employees of Paychex customers that use Paychex timekeeping devices may provide an iris, finger or facial scan as part of the timekeeping process, which the technology converts into a mathematical, encrypted algorithm, or template. These templates are sometimes called “biometrics.” For purposes of this Policy, Paychex broadly includes within the term “biometrics” the templates created in the timekeeping process, and even where not required to do so, Paychex complies with all laws related to the use of biometrics. Some details about biometrics:
Biometric Transmission and Storage
How aggregated, non-personal information is used
We may collect general, non-personal, statistical information about the users of the Site and our services to determine information regarding the use of our Site and general information about our customers. We may also group this information to provide general aggregated data, such as the Paychex Small Business Jobs Index or the SurePayroll Small Business Scorecard. The aggregated data will not personally identify any customers or visitors to the Site.
How cookies are used
A “cookie” is a piece of data that our Site may provide to your browser while you are at our Site. The information stored in a cookie is used for user convenience purposes, such as reducing repetitive messages, tracking helper tool versions, and retaining user display preferences. If a user rejects the cookie, they will be able to browse the Site but will be unable to use our online application.
Children under 13 years of age
This site is not intended for children under 13 years of age. We do not knowingly collect and/or transmit personal information from children under 13 years of age. All dependent data needed for benefits enrollment is customarily provided by the employee/guardian and kept secure as indicated in this Statement.
Your California privacy rights
Under California Civil Code 1798, California residents with an established business relationship can request information about sharing their personal information with third parties for the third parties’ direct marketing purposes. If you are a California resident and would like more information, please contact your service provider.
Information is shared to facilitate the Services needed in order to properly and efficiently handle duties related to your account. We may share information with:
Keeping your information accurate and up-to-date is very important. You can review or correct your account information by contacting a customer service representative. If you have an account at the Site, you can make changes to your account information after you login to the Site from your PC or wireless device and use the online tools. Note that some information changes may be done by or have to be done through your employer.
For information about our commitment to protecting the security and integrity of our customers’ information, please refer to the Security Center.
This statement may be revised from time to time due to legislative changes, changes in technology or our privacy practices or new uses of customer information not previously disclosed in this Statement. Revisions are effective upon posting and your continued use of this Site will indicate your acceptance of those changes. Please refer to this Statement regularly.
If you have any comments, concerns or questions about this Privacy Statement, please contact your service provider.
Last Updated November 15, 2019