Licenses

Arizona

Money transmission services are provided by Paychex Holdings, LLC. If after contacting Advance Partners customer support at 216-831-8900, you feel your complaint is unresolved, please direct your concern to the Arizona Department of Insurance and Financial Institutions at:

Financial Services Consumer Service Section
Arizona Department of Insurance and Financial Institutions
100 N 15th Ave, STE 261, Phoenix AZ 85007-2630

File a Complaint- Financial Institution or Enterprise | DIFI (az.gov)

Arkansas

Money transmission services are provided under AR Code § 23-55-608 by Paychex Holdings, LLC. located at 911 Panorama Trail S., Rochester, NY 14625.

If after contacting Advance Partners customer support at 216-831-8900, you feel your complaint is unresolved, please direct your concern to the Arkansas Securities Department at:

1 COMMERCE WAY, SUITE 402
LITTLE ROCK, ARKANSAS 72202
TELEPHONE: (501) 324-9260

Connecticut

Money transmission services are provided by Paychex, Inc. If after contacting Advance Partners customer support at 216-831-8900, you feel your complaint is unresolved, please direct your concern to:

State of Connecticut
Department of Banking
Toll Free: 1-800-831-7225, press option 2
File a Money Transmitter Complaint (ct.gov)

Colorado

COLORADO DIVISION OF BANKING
COLORADO MONEY TRANSMITTERS ACT
CUSTOMER NOTICE

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY ALL complaints must be submitted in writing. Please fill out the Complaint Form

provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
email: DORA_BankingWebsite@state.co.us
website: banking.colorado.gov/industry/money-transmitters
Section 11-110-120, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers.

File A Complaint – Arkansas Securities Department

Florida

Money transmission services are provided by Paychex Holdings. If after contacting Advance Partners customer support at 216-831-8900, you feel your complaint is unresolved, please direct your concern to:

Florida Office of Financial Regulation
200 E. Gaines Street
Tallahassee, FL 32399
Telephone: (850) 487-9687
Submit a Complaint or Tip

Georgia

GA License

Illinois

If after contacting Advance Partners customer support at 216-831-8900, you feel your complaint is unresolved, please direct your concern to the Illinois Department of Financial and Professional Regulation at:

Consumer Credit Section
320 W. Washington, Suite 550
Springfield, IL 62786
 IDFPR | File a Complaint

Maryland

Information regarding licensing can be found on the NMLS consumer access website, www.nmlsconsumeraccess.org. The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Paychex, Inc. (1029977) at:

100 S. Charles Street, Tower I, Suite 5300
Baltimore, Maryland 21201
888-784-0136

Minnesota

At Advance Partners, the safety and security of personal and account information are among our top priorities. Periodically, Advance Partners, our parent company Paychex, and other associated entities become aware of fraudulent schemes that may impact its customers. As such, Paychex will provide an update of trends, within the Security section of its website. Furthermore, should a client ever gain knowledge that its login information has been compromised, they should contact the Fraud Department immediately.

File a Complaint / Minnesota Department of Commerce – Consumer

South Dakota

The Fraud Department may be contacted at 216-831-8900.

Money transmission services are provided by Paychex Holdings, LLC located at 911 Panorama Trail S., Rochester, NY 14625.

If after contacting Advance Partners customer support at 216-831-8900, you feel your complaint is unresolved, South Dakota clients can contact the division with questions or complaints about money transmission services at:

South Dakota Division of Banking

Telephone: (605) 773-3421

Division of Banking – Consumer Information (sd.gov)

Texas

Money transmission services are provided by Paychex Holdings, LLC. If after contacting Advance Partners customer support at 216-831-8900, you feel your complaint is unresolved, please direct your concern to the Texas Department of Banking at:

If after contacting Advance Partners customer support at 216-831-8900, you feel your complaint is unresolved, please direct your concern to the Arkansas Securities Department at:

Texas Department of Banking
2601 North Lamar Boulevard
Austin, TX 78705
1.877.276.5554
https://www.dob.texas.gov/